Simply browse our store, add your favourite products to your cart, and proceed to checkout. You'll receive an order confirmation email once your order has been placed successfully.

UK orders typically arrive within 3–5 working days. European orders take 5–7 working days, and USA/Canada orders take 7–14 working days. Please allow 1–2 working days for order processing.

Yes! We offer free standard shipping on UK orders over £50. For full details, please visit our Shipping Policy page.

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can also visit our Track Your Order page for more information.

Yes! We ship to Europe, the USA, and Canada. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

We accept returns within 30 days of receipt, provided the item is unused and in its original packaging. Please visit our Return Policy page for full details.

Contact us at sales@crazyshops.co.uk with your order number and reason for return. We'll guide you through the process. Please do not send items back without contacting us first.

Once we receive and inspect your returned item, refunds are processed within 10 working days to your original payment method.

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage at sales@crazyshops.co.uk and we'll arrange a replacement or full refund.

Yes! We carefully select all products with your pet's safety and wellbeing in mind. If you have any concerns about a specific product, please don't hesitate to contact us.

Absolutely! We love helping pet owners find the perfect product. Send us a message via our Contact page or email us at sales@crazyshops.co.uk and we'll be happy to advise.

We do our best to restock popular items. If a product you love is out of stock, contact us and we'll let you know when it's back.

We accept all major credit and debit cards, as well as other payment methods displayed at checkout, including PayPal and Shop Pay.

Absolutely. Our website uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. Your payment details are always secure.