Terms and Conditions

Last updated: August 2026

Please read these Terms and Conditions carefully before using the Pets Crazy Shops website at pets.crazyshops.co.uk. By accessing or placing an order on our website, you agree to be bound by these terms.

1. About Us

Pets Crazy Shops is an online retail store based in the United Kingdom.
📍 60 Melford Bridge Road, Thetford, IP24 2HH, United Kingdom
📧 sales@crazyshops.co.uk

2. Use of Our Website

By using our website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.

3. Orders & Contract

When you place an order on our website, you are making an offer to purchase a product. We reserve the right to accept or decline any order. A contract is formed when we send you an order confirmation email. We reserve the right to cancel an order at any time prior to dispatch, in which case a full refund will be issued.

4. Pricing & Payment

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of ordering. We accept major credit/debit cards and other payment methods as displayed at checkout.

5. Delivery

We aim to dispatch orders promptly. Estimated delivery times are as follows:

• 🇬🇧 UK: 3–5 working days
• 🇪🇺 Europe: 5– 7 working days
• 🇺🇸 USA & Canada: 7–14 working days

Delivery times are estimates and may vary. We are not liable for delays caused by third-party couriers or circumstances beyond our control.

6. Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt, provided the item is unused and in its original packaging. To initiate a return, please contact us at sales@crazyshops.co.uk. Refunds will be processed within 10 days of receiving the returned item. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

7. Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content on our website are error-free. If a product is not as described, your sole remedy is to return it in unused condition.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Pets Crazy Shops and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Pets Crazy Shops shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability to you shall not exceed the value of the order in question.

10. Privacy & Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms and Conditions by reference.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📧 sales@crazyshops.co.uk
📍 60 Melford Bridge Road, Thetford, IP24 2HH, United Kingdom